Privacy Policy

1. Overview

This privacy statement applies to the processing of personal data by Perceptyx with its possible participating interests and affiliates, hereinafter referred to collectively as Perceptyx We are committed to ensure that our service is open, honest and transparent. In this context, we believe it is important that you understand for what purposes we collect your personal data. In this privacy statement we describe this in a transparent way. This privacy statement may change from time to time if new developments give rise to this.

2. How we use your personal data, as a controller?

In general, we use your name and contact details, correspondence with us, technical details on the use of websites and our tools (such as IP addresses). Your personal data is processed by Perceptyx, as a controller, for the following purposes. The data is only used and stored for these purposes.

  1. Informing about our products and services Perceptyx sends a monthly (electronic) newsletter to interested parties who have signed up for this.
  2. Recruitment Perceptyx recruits new staff and in order to do so we process personal data of an applicant. We process all personal data within a resume, including but not limited: Full Name, e-mail address, place of residence, phone number, notes from the interviews with the applicant, during a job interview we can ask for passages from your resume: a.o. relevant courses, internships and your employment history. And consultation of other sources (e.g. referrals and references).
  3. dministration In order to make our service possible, we have to conduct an administration with contact details. We process personal details of clients, suppliers and partners in order to contact you for purposes such as executing the contract and communication about surveys.
  4. Securing our properties We secure our digital assets. For this, we will collect some information about the user, such as IP-address to mitigate certain information security risks.
  5. Improving the website and services of Perceptyx Our website uses functional, analytical and tracking cookies to optimize the visitor experience. A cookie is a simple small file that is stored on the hard drive of your computer. We use cookies to remember your login credentials, settings and preferences.
  6. Benchmarking It is essential for Perceptyx to provide benchmark information to our clients. Therefore specific answers will be processed in our database to be able to provide insight in Perceptyx, Inc. — Privacy Statement Perceptyx company performance. The data that is being used for this purpose is aggregated data and anonymized.

3. How we use your personal data, as a processor?

Perceptyx is a processor on behalf of our clients. As a processor Perceptyx acts according to the clients wishes and does not determine the purpose of processing and the personal data we use for launching surveys. There are however two main purposes.

  1. Launching surveys We process personal data of our client’s employees in order to launch surveys, e.g. Name, gender, e-mail address, job title and length of employment.
  2. Reporting on surveys The surveys have the purpose of providing insights by collecting answers. These surveys are confidential and are not reported back on an individual level. We always use a threshold for reporting purposes in order not to relate answers to an individual. If you self-disclose via identifiable comments in the open ended questions, make threats or represent a threat to yourself or others, confidentiality will no longer apply.

4. Which lawfulness of processing applies?

Perceptyx only processes personal data if there is a legal basis for processing. The following principles apply:

  1. Execution of agreements The processing of personal data to provide a service is based on the ‘execution of the agreement’. This also includes administration.
  2. Consent For the sending of our newsletter to interested parties ‘’consent’ applies. Recipients of the newsletter can withdraw their consent at any time. Perceptyx also asks consent for placing tracking cookies.
  3. Legitimate interest Perceptyx has a legitimate interest in using data for benchmarking purposes. This interest is that benchmarking is an essential part of the service of Perceptyx. The purpose is not reachable in any other way and the impact on privacy is minimized since the data is anonymized.
  4. Complying with legal obligations Perceptyx must process personal data because of a number of legal obligations, such as various tax legislations.
  5. Vital interest Perceptyx can process personal data and share this information with our client or authorities if that is vital for individuals.

5. Who has access to your data?

In principle, we do not share your information with third parties. We only share personal data if it is necessary for the execution of our services or if we have a legal obligation. In that case, we will share data with:

  1. Service providers working for Perceptyx We work together with service providers who, among other things, build and manage our website and IT systems or translate answers within our systems. We conclude data processing agreements with them about their obligations.
  2. Authorities In the case of requests from authorities (e.g. tax, government, legal), data can be shared with these authorities.

6. How long does Perceptyx store your personal data?

Perceptyx retains your personal data for a limited amount of time and we will delete or anonymize this information after it is no longer necessary for the purposes of the processing.

7. How do we secure your personal data?

We have taken appropriate technical and organizational measures to protect your personal data against accidental or unlawful processing by ensuring that:

Perceptyx holds an ISO 27001 certification.

8. Your rights to access, modify, delete and object of personal data

You can request to access, rectify, erase or restrict personal data that you or your employer provided to us. All requests regarding survey responses should be directed to the data controller (your employer). You also have the following rights:

For each request, please send an email to privacy@perceptyx.com if you would like to exercise any of your rights. We will respond to your request consistent with applicable law. If you have a complaint about the way in which Perceptyx processes your personal data, you can report this to customersupport@perceptyx.com. If this does not lead to the desired result, you can also submit a complaint to a national supervisory authority.

9. Where do we process your personal data?

Perceptyx is a global operating organization with headquarters in the United States. Your personal data may be stored and processed in the US or in the EU where we have facilities or in which we engage service providers.

In some cases, personal data from EU residents may be transferred outside the European Economic Area (“EEA”), but always under the safeguards of Standard Contractual Clauses the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework, which ensures that a party located in the U.S. protects your personal data in accordance with principles agreed between the United States government and the European Commission.

10. U.S. Privacy Shield

Perceptyx complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Perceptyx has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Perceptyx receives or processes human resources data from Switzerland for use in the context of the employment relationship under the Privacy Shield and agrees to cooperate with the Swiss Federal Data Protection and Information Commissioner and comply with the advice given by such authorities with respect to this data. Perceptyx complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. Perceptyx remains liable in accordance with the Privacy Shield Principles if third-party agents that we engage to process such personal data on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage. In compliance with the Privacy Shield Principles, Perceptyx commits to resolve complaints about our collection or use of your personal information. Perceptyx has further committed to refer unresolved Privacy Shield complaints to JAMs, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/ for more information or to file a complaint. The services of JAMs are provided at no cost to you. Perceptyx is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).